Movemory Open web app
Legal

Refund Policy

Last updated: October 24, 2026

We want you to be happy with Movemory Pro. If it is not right for you, you can get your money back as described below. This policy is part of our Terms of Service.

1. Purchases on our website

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds for web purchases are issued by Paddle to the original payment method.

  • 14-day refund. You can request a full refund within 14 days of any payment for Movemory Pro, including the first payment after a free trial and any renewal payment. No reason is required.
  • Free trial. You are not charged during a free trial. Cancel before the trial ends to avoid being charged.
  • After 14 days. We may still refund a payment if the Service did not work as described and we could not fix the problem, or where the law requires it. Write to us and we will look at your case.
  • Statutory rights. This policy does not limit any rights you have under consumer protection law where you live.

2. How to request a refund

Either of these works:

  • Go to paddle.net, find your order using the email address you used at checkout, and request a refund there; or
  • email us at support@movemory.com from the email address on your account, and we will arrange the refund with Paddle.

Refunds are usually processed within 5 business days. Depending on your bank or card issuer, it may take up to 10 more business days for the money to appear on your statement.

When a subscription payment is refunded, the subscription is cancelled as well and your account returns to the Free plan. Nothing is deleted: all your openings stay available for training and viewing, and adding new openings or moves is paused until your repertoire fits the Free limits again.

3. Cancelling a subscription

You can cancel at any time in the web app in Settings → Manage subscription, or through paddle.net. Cancelling stops future renewals; Pro stays active until the end of the period you already paid for. Cancelling does not by itself refund the current period; if you are within 14 days of the payment, request a refund as described above.

4. Purchases in the App Store or Google Play

If you bought Pro in the iOS or Android app, the purchase was made through Apple or Google, and only they can issue a refund, under their own policies:

If you need help, write to us and we will do what we can.

5. Contact

Questions about this policy: support@movemory.com. Questions about a specific web payment can also go directly to Paddle at paddle.net.